Business Process Transformation and Optimization

Companies and agencies are faced with increasing pressure from legislative and corporate stakeholders to reduce operational costs without diminishing the delivery of robust IT services, while continuing to provide higher levels of service performance and quality.  By improving service support through implementing IT Service Management (ITSM) best practices, one can significantly reduce the costs related to the IT service management including service desk, incident management, problem management, change management, configuration management, and asset management.

ITellect Consulting utilizes an integrated model of best practice ITSM frameworks to design and integrate processes to lower service support costs, increase information exchange across organizational and process silos, and meet the growing demand for new and improved services.  We have an extensive track-record of successfully transforming and optimizing business processes to facilitate more efficient and effective service delivery.

Business Process Transformation and Optimization Capabilities:

  • Assessment and Benchmarking
  • Process Improvement
  • Process Integration and Automation
  • Strategic Performance Management

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